FAQ

 Booking with Galaxy Experiences is simple and user-friendly. You can easily book your space tour online through our website by selecting your preferred tour, date, and number of participants. Our secure payment system ensures a hassle-free booking process.

Galaxy Experiences is headquartered in the heart of the space exploration hub, Houston, Texas, USA. While our administrative offices are based here, our space tours depart from various spaceports around the world. Specific launch locations will be provided upon booking.

After booking your space tour, you will receive a confirmation email with all the details you need for your upcoming adventure. This email will include your tour itinerary, departure location, and any additional information required for your journey. You can also reach out to our customer support team at any time for assistance.

We understand that plans can change. If you need to reschedule your space tour, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on availability and the specific tour you’ve booked.

Our cancellation policy is designed to be fair to both our customers and our operational requirements. Cancellation fees may apply, and the amount can vary depending on the timing of your cancellation and the specific tour you’ve booked. For detailed information on our cancellation policy, please refer to our Terms and Conditions page or contact our customer support team for assistance.

Our refund policy varies depending on the type of space tour you’ve booked and the timing of your cancellation. We recommend reviewing our detailed refund policy on our website’s Terms and Conditions page for specific information. In general, we aim to provide refunds in accordance with the terms outlined in our policy.